A household appliance like a vacuum cleaner or fan can be a sizeable investment. Your new machine needs to work properly for as long as possible. The guarantee it comes with is an important consideration - and a good measure of how much confidence the manufacturer has in its machines.
Every Dyson machine comes with a free parts and labour guarantee. And if anything does go wrong, we're there to help. Our award-winning customer service helpline is open from 8.00am to 8.00pm Monday - Friday, and 8.00am to 6.00pm Saturday and Sunday. It's free to call, and you'll be put straight through to a Dyson expert at our research and development centre in Malmesbury, Wiltshire. You'll also find online support at www.dyson.co.uk/support
To help you understand how Dyson guarantees work and what they cover, we have put together the answers to some common questions.
How do I register my free Dyson guarantee?
You can register your guarantee online, by post or by phone. To save time, you'll need the following information about your machine:
- Serial number (on the machine / registration form that came in the box)
- Date you purchased the machine (receipt or delivery note, whichever is later)
To register online, please visit www.dyson.co.uk/product-registration/select-product.aspx.
To register by post, please complete and return the guarantee form that came in the box with your Dyson machine.
To register by phone, please call our customer service team free on 0800 954 0154.
How long are new Dyson machines guaranteed for?
Because of the lengths we go to in development and testing, we have utter confidence in every one of our machines. That's why we provide some of the longest guarantees in the industry. All new Dyson full size machines are covered by a 5 year guarantee, and all new environmental control, lighting, Dyson Supersonic™, robot and cord-free products are covered by a 2 year guarantee.
How long are refurbished Dyson machines guaranteed for?
Refurbished Dyson machines are stripped, cleaned, rebuilt and tested by Dyson engineers to a nearly-new standard. Every refurbished machine bought from Dyson comes with a free Dyson guarantee that reflects the thoroughness of the refurbishment process. Refurbished B grade uprights and cylinders are guaranteed for two years. Refurbished B grade handhelds and fans are guaranteed for one year. C grade refurbished upright and cylinder machines are guaranteed for 1 year. C grade refurbished handhelds are guaranteed for 6 months.
How will my guarantee be affected if I move abroad?
The guarantee provided is applicable to the country in which the product was purchased. If the product is taken abroad the guarantee may be invalidated. However, we will always endeavour to assist you in your new country of residence. For advice please call the Ask Dyson Helpline on 0800 954 0154 between 8.00am to 8.00pm Monday - Friday, and 8.00am to 6.00pm Saturday and Sunday.
What are refurbished machines?
Refurbished machines have seen minimal prior use, usually for demonstration or display purposes. Or on the rare occasion when someone has changed their mind and returned their machine after slight use.
What are the benefits of registering my free Dyson guarantee?
When you register your guarantee we'll have your details to hand if you ever need to get in touch. So if you phone our customer service helpline, the Dyson expert you talk to will be able to pull up information about your machine straight away. You can also receive tips and advice on how to get the best out of your Dyson product and be the first to hear the latest news about Dyson technology and inventions.
If you register your guarantee online, you'll get instant confirmation that we've received your details. You'll also be able to post a review of your Dyson machine on our website.
What happens when my guarantee runs out?
Dyson do not design products to last for a limited time. We want our machines to keep working as long as possible - for the length of the guarantee and beyond. If you have problems with your machine after the guarantee has run out and you'd like to give yours a new lease of life, you can book a service with a Dyson engineer who will visit you at home or at work. It costs just £99.00 which includes the motor and £79.00 which excludes the motor, including parts and labour.
What if a problem can't be dealt with by phone or online?
If something can't be resolved over the phone or online, a Dyson engineer will visit you at home or at work, normally within 72 hours - even on a Saturday.
What if I use non-genuine Dyson spares or a non-Dyson approved service engineer?
Using non-genuine Dyson spares invalidates your guarantee. Dyson engineers only use genuine spares.
We have received information that bogus engineers sometimes contact people at random claiming to be from Dyson. The work these companies carry out is often unnecessary and they use non-genuine parts. It can cost a lot more than their original quote - up to £150. And because it's not carried out by an approved Dyson engineer, it invalidates your Dyson guarantee.
We never call without permission or turn up unannounced. If someone calls or knocks on your door claiming to be from Dyson, they aren't.
If you have any questions, please email askdyson or call a Dyson expert free on 0800 298 0298 (open from 8.00am to 8.00pm Monday - Friday, and 8.00am to 6.00pm Saturday and Sunday).
What is covered by the free Dyson guarantee?
Repair or replacement of your Dyson machine (at Dyson's discretion), including all parts and labour. For full information and terms and conditions, please see our terms and conditions.
A Dyson guarantee is in addition to your legal rights as a consumer.
Where this machine is sold outside of the EU, this warranty will only be valid if the appliance is used in the country in which it was sold.
Where this machine is sold within the EU, this warranty will only be valid (i) if the appliance is used in the country in which it was sold or (ii) if the appliance is used in Austria, Belgium, France, Germany, Ireland, Italy, Netherlands, Spain or the United Kingdom and the same model as this appliance is sold at the same voltage rating in the relevant country.
What is not covered by the free Dyson guarantee?
There are some circumstances that are not covered by a Dyson guarantee. These include filters, accidental damage, misuse, blockages, use of parts or accessories that are not Dyson Genuine Components and repairs or alterations carried out by parties other than Dyson or its authorised agents. For full details of what is not covered, please see our terms and conditions.
Where can I buy genuine Dyson spares and accessories?
Dyson spares and accessories are developed by the same engineers who develop Dyson machines, using the same materials. You'll find a full range of Dyson spares and replacement parts for all Dyson machines at www.dyson.co.uk/spares. Accessories are at www.dyson.co.uk/accessories. You can also order via the customer service helpline free on 0800 954 0154.
Please remember that using non-Dyson spares invalidates your guarantee.